The situation surrounding the coronavirus continues to evolve, with new developments moving quickly. The safety, security and health of our guests and staff is always our priority, now more than ever.
This is a fast-moving situation and we are doing our best to stay informed and follow the latest advisories of government and health authorities.
MARCH AND APRIL TRIPS CANCELLED
Authorities have advised increased caution for people over 60 and put in place limits on large social gatherings. Due to these advisories, all Upper Class trips are cancelled for the remainder of March and all of April. All trips scheduled to depart from today through April 30, 2020 are now cancelled.
Guests booked on these trips will automatically receive a full credit toward future trips. There is no need to call the office to receive your credit. If you are booked on these trips, a full credit will automatically be placed into your profile.
Credits related to coronavirus cancellations can be applied to new bookings through March 31, 2021 and are non-transferable.
LONG WAIT TIMES ON THE PHONE
As you can imagine, our reservation team is experiencing call volume like never before. This is resulting in longer than usual hold times. It is taking us longer than we’d like to return your messages. We apologize that it is difficult to get through on the phones right now.
Please know that we are doing our best to answer every call and return your messages as quickly as we can. We would be grateful if you could please bear with us as we do our best to navigate these unprecedented circumstances.
We will use email and our website to help communicate with regular updates. Please check our website regularly and share emails with friends that you travel with.
We will continue to evaluate as more information becomes available. As of now, trips departing on May 1 and beyond will continue as scheduled.
If there are any further cancellations or changes, we will contact guests immediately. Please visit our website for frequent updates.
OUR PROMISE TO YOU
These are very difficult and extenuating circumstances for all of us. Our thoughts are with everyone affected by this illness.
We promise that we will continue to keep you informed. Thank you for your understanding and patience during this time.
Travel will always be a way to celebrate the best in life, while connecting with friends old and new. We are working hard to make sure we remain a trusted and valued member of your family.
We are standing by to rebook your trips and hope to see you on the bus later this spring. Our family is grateful for your support.